Returns Policy

Reimbursements:

We will gladly refund you in the same way you made payment or give you instore credit, however we can only do refunds on cash if we have cash on hand, otherwise we will seek out an alternative method to do your refund (cash refunds apply to customers who purchased at the pick-up point). Oasis gaming has the right to charge a delivery fee, handling fee or restocking fee on any refund or exchange and your delivery charges will not be refunded. You will also be charged a delivery fee to return the item. Cancellation of orders must be done prior to shipping and you will be charged a handling fee if applicable.

Gift card and online game code purchases:

These items cannot be refunded as they are codes.

New games:

All refunds or exchanges of games and software will be subject to the following restrictions:

1. No refunds or exchanges on software or games that have been opened or the seals have been broken or seem to have been tampered with.
2. No refunds or exchanges on software or games once opened and you have failed to check all system requirements and age restrictions. Please make certain to check age restrictions and system requirements when buying products for somebody besides yourself as Oasis gaming will not be liable for any refunds.
3. No refunds or exchanges on software or games that have been damaged through abuse, system malfunctions and misuse.
4. Games are protected by the copyright law; faulty games will be booked in for testing and if found faulty the unit will be exchanged for the same game.
5. We cannot refund or exchange games that require online authentication or activation because once opened its activated and authenticated.

Hardware and accessories:

Before returning the presumed faulty product contact Oasis Gaming for the procedure to be followed. The manufacturer will notify us if it is or isn’t a valid claim. If the claim is valid the manufacturer will notify us if the product must be repaired, replaced or refunded. Any product that has been abused, misused, damaged through some sort of accident or by nature, the warranty will no longer be valid. If the product is no longer under warranty, then we will advise you of a repair centre. Repairs to products not under warranty will carry the warranty stipulated by the repairer. Please note repairs, exchanges and refunds depends on the suppliers or manufacturers terms and conditions. Certain manufacturers/suppliers’ policies require you to contact the repair centre if there is an issue with the product however Oasis gaming will notify you(customer) of the necessary procedures to be followed. Before sending us your damaged unit, delivery fees will have to be paid in advance and if the item is deemed faulty you will be refunded the advanced delivery fees paid, however if the item is not faulty you will not be reimbursed. If you (customer) have sent the presumed faulty product to Oasis Gaming before contacting Oasis Gaming, you will be liable for the delivery costs.

Wearable merchandise:

Restrictions on exchanges or refunds of merchandise.

1. The item can be refunded or exchanged if all original tags and stitched labels are present and still attached to the product and untouched.
2. The product must be unworn, unused, and unopen.
3. The product must be in its original packaging as when the product was bought and must be sealed.
4. Due to COVID any wearable item cannot be refunded or exchanged for hygiene purposes. E.g., caps, shirts, jackets etc

If you cannot comply with these terms and conditions, Oasis gaming has the right to reject the refund or exchange of the product/products. Due to hygiene purposes these products cannot be returned. Please ensure sizes are correct before purchasing the item.

1. Tights and socks
2. Earrings
3. Accessories for the hair
4. bodysuits or swimming costumes
5. undergarments and similar accessories
6. Any wearable item e.g., caps, shirts, jackets etc

Oasis gaming abides by the South African consumer protection act.